Participatory Decision-Making Processes within a Mobile Communication Social Enterprise and SDG 16

Resumo - EN

A participatory organizational and managerial culture of SSE organizations becomes relevant when we talk about achieving accountable and transparent business institutions and ensure responsive, inclusive, participatory and representative decision-making at all levels (SDG 16.6-7). This think piece considers how a mobile communication social enterprise challenges the logic of governance and management which compromises SSE organizations’ democratic principles. The article considers decision-making processes in dimensions such as systemic planning, management and staff empowerment.